Refund policy
Refund Policy
At EssentiaLane, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund under the following conditions.
Eligibility for Refunds
To qualify for a refund, items must be:
- Returned within 30 days of receipt.
- In their original, unused condition with all tags and packaging intact.
- Accompanied by the original proof of purchase.
Please note that certain products, such as personalized or perishable items, may not be eligible for refunds unless defective.
How to Initiate a Refund
To request a refund, please contact our support team at [email protected] with the following information:
- Your order number.
- A detailed reason for the return.
- Photographs of the product, if applicable.
Once your request is approved, we will provide instructions for returning the item(s).
Processing Refunds
Refunds will be processed within 7-10 business days after we receive and inspect the returned item(s). The refund will be issued to the original payment method used for the purchase. Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you wish to exchange an item for a different size, color, or product, please indicate this in your refund request. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
For any questions regarding our refund policy, please reach out to us at [email protected]. We are here to assist you.